Support

Chronicles of Radagas: The Card Game, by Balog András Zsolt (Hungary)

Need help with the game, your account or a purchase? Here you find the answers to the most common questions, and how to reach us.

Contact us

Email: chroniclesofradagas@gmail.com

Please write in English or Hungarian, and include your player name, your device (for example Android phone, iPhone, PC browser) and for purchases the order number. We usually answer within 2 business days.

Email support

PurchasesMissing items, restore, refunds AccountSign-in, name change, deletion Bugs and fair playReport a problem or a cheater

Purchases

I paid, but did not get my item

Items usually arrive within a few seconds. Close and reopen the game, and check that you are signed in to the same account you used for the purchase. If the item is still missing, email us your player name and the order number from the receipt (Google Play: starts with GPA., App Store: from the Apple receipt email). We will deliver it.

Restore purchases on a new device

Permanent items like hero skins and avatars belong to your account. Sign in with the same account on the new device and they are there. On iPhone and iPad you can also tap Restore Purchases in the in-game Store.

Refunds

Google Play: request a refund at Google Play Help: request a refund. Within 48 hours of the purchase you can usually request it directly on Google Play.
App Store: request a refund at reportaproblem.apple.com.
Web purchases: email us within 14 days if an item was not delivered, you were charged twice, or it does not work.

Refunded purchases are removed from the account. Read the full rules in our Terms of Service.

What is in a card pack?

5 random cards, at least one Rare or better. See the exact chances on the Drop Rates page.

Purchases by children

Purchases need a parent's permission for players under 18. Parents can require approval for purchases in Google Play (Settings, Authentication) or with Apple's Ask to Buy. If a child bought something without permission, contact the store and us.

Account

I cannot sign in

Use the same sign-in method you used before (Google or email). If you forgot your password, use "Forgot your password?" on the sign-in screen. Still stuck? Email us from the address of your account.

Change my player name

Player names are unique. To change yours, email us your current name and the new name you would like.

Delete my account

In the game: Settings, then Delete my account. Or use our account deletion page.

My data

To get a copy of your data, or to correct it, email us from the address of your account. Read our Privacy Policy for details.

Bugs and fair play

Report a bug

Use the Feedback button in the game, or email us. Screenshots help a lot. Please tell us what you did, what you expected and what happened.

Report a player

Email us the player's name, the time of the match and what happened. We review every report. Cheating and abuse lead to suspension or a ban.

The game runs slowly or looks wrong

The game is played in landscape. Update your browser or app to the latest version, close other apps, and turn off battery saver. You can lower effects in Settings.